Contact us
PULS UK Ltd.
Cranfield Innovation Centre
University Way
Cranfield
Bedfordshire MK43 0BT
United Kingdom
Phone: +44 1525 841001
sales@puls.co.uk
© Copyright PULS GmbH
3 year warranty
PULS grants a 3 year warranty for all PULS standard products (excluding batteries and commodity) – free of charge. This warranty applies worldwide for all PULS standard products shipped by PULS.
Unit warranty request
Defective units can be returned within the warranty period. Please contact us at sales@puls.co.uk or +44 1525 841001 to discuss returns.
The warranty process is usually carried out promptly after the device is received. In the case of warranty, the customer will receive a new device. A failure report will be sent to the contact email address specified in the return note.
Unit analysis request (RMA-number request)
If a detailed failure cause analysis is required, a RMA-number must be requested via email at sales@puls.co.uk.
Please provide us with the following information, to assist the root cause analysis:
- Contact person at your company
- Unit sales number and unit serial number, if available
- Description of the faulty behavior
- Application and country where the unit was installed
- How and by whom was the failure detected (customer incoming goods control (IGC), customer production, customer field return)
- If relevant, at which final customer the failure occurred
Please contact us at sales@puls.co.uk or +44 1525 841001 to discuss a unit analysis request.